Refund and Returns Policy
At UDENZ, we are committed to providing high-quality products and services to our customers. If you are not completely satisfied with your purchase, we offer a refund and return policy to ensure that you are satisfied with your experience.
Returns:
If you need to return a product, please contact our customer service team within 30 days of your purchase. We will provide you with a return authorization number and instructions on how to return the product.
Please note that products must be returned in their original packaging, with all accessories and documentation included. Products that are damaged, missing parts, or not in their original condition may be subject to a restocking fee.
Refunds:
Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your refund is approved, we will issue a refund to your original payment method within 5-7 business days.
Please note that shipping and handling fees are non-refundable, and customers are responsible for the cost of return shipping.
Exceptions:
Some products are not eligible for returns or refunds, including software, digital products, and custom-made products. If you have any questions about our return policy or the eligibility of a specific product, please contact our customer service team for more information.
Contact Us:
If you have any questions or concerns about our refund and return policy, please contact our customer service team at support@udenz.ae. We are committed to providing exceptional service and support to our customers, and we are always happy to help.
