These GDPR Terms and Conditions (“Agreement”) govern the processing of personal data collected by Udenz (“we,” “us,” or “our”) in accordance with the requirements of the General Data Protection Regulation (GDPR). By accessing or using our website (“Website”) and its services (“Services”), you agree to be bound by this Agreement. If you do not agree with any part of the Agreement, you may not access or use the Website or Services.

Definitions:

1. “Personal data” refers to any information relating to an identified or identifiable natural person.

2. “Data controller” means the entity that determines the purposes and means of processing personal data.

3. “Data processor” means the entity that processes personal data on behalf of the data controller.

Data Collection and Processing:

1. We collect and process personal data in accordance with the GDPR’s principles of lawfulness, fairness, and transparency.

2. The personal data we collect may include, but is not limited to, names, contact information, medical history, and treatment-related information.

3. We collect and process personal data for the purposes of providing and improving our Services, facilitating appointments, and enhancing the user experience.

Lawful Basis for Processing:

1. We will process personal data based on the lawful bases specified in Article 6 of the GDPR, including the necessity of processing for the performance of a contract, compliance with legal obligations, and the legitimate interests pursued by the data controller or a third party.

Data Subject Rights:

1. Data subjects have the right to access, rectify, erase, restrict processing, and object to the processing of their personal data.

2. Data subjects also have the right to data portability and the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

3. To exercise these rights or for any inquiries related to personal data processing, data subjects may contact us using the information provided in this Agreement.

Data Security and Confidentiality:

1. We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

2. We have procedures in place to promptly detect, investigate, and report any personal data breaches.

Data Transfers:

1. We may transfer personal data to countries outside the European Economic Area (EEA) for the purposes outlined in this Agreement. Such transfers will be made in compliance with the requirements of the GDPR and applicable data protection laws.

Data Retention:

1. We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or business requirements.

Third Parties:

1. We may share personal data with trusted third-party service providers, subject to confidentiality obligations and compliance with the GDPR.

Changes to this Agreement:

1. We reserve the right to modify or update this Agreement at any time. We will notify you of any significant changes by posting the updated Agreement on the Website or through other communication channels.

Contact Information:

If you have any questions or concerns regarding this GDPR Terms and Conditions Agreement or our data protection practices, please contact us at support@udenz.ae

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agreed to be bound by this GDPR Terms and Conditions Agreement.