Privacy Policy

We want you to feel secure when using the website and associated services. We are committed to respecting your privacy. Below we give an overview of how we do that.

How do we use your information?

We analyze information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use the information for other purposes, which we would describe to you at the point when we collect the information.

Personal information will be collected through the use of the registration form. This is necessary so that the correct dentist can be made, given the options you have selected through the tool.

What information do we collect when you use UDENZ?

We collect information indirectly and directly.

When you use UDENZ (www.udenz.ae), we use technology to collect information indirectly – such as your internet address. This is commonplace across all internet services to enable the investigation of issues such as malicious use. This information is then kept in our internet access logs.

We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website and associated services.

The cookies we use identify you merely as a number. If you are uncomfortable about the use of cookies, you can disable them by changing the settings in the preferences or options menu in your internet browser. However, disabling cookies may affect our ability to provide services to you; if certain cookies are disabled you may not be able to access the service.

See our Cookies policy for more information on the cookies we use.

We also collect information when you give it to us. For example, you may register to use the message-posting facility called ‘Patient feedback’. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether you provide it, but not providing information may affect our ability to provide services to you.

The social media bookmarking sites that UDENZ links to are third-party sites and UDENZ does control the way these sites use your information. If you choose to access these sites using the links provided, the operators of these sites may collect information from you that may be used by them in accordance with their privacy policies, which may differ from ours.

You should read their privacy policies carefully to find out what happens to any information that is collected by these services when you use them.

Videos from UDENZ – whether viewed on the website, in emails or embedded in third-party sites – are supplied (streamed) to users by a third-party company, Bright cove. A product called Tube Mogul is used by Bright cove to compile statistics for UDENZ, such as what videos have been watched and when; it uses an anonymous tracking cookie and stores no personal data. For more information, see the Brightcove privacy policy and the TubeMogul privacy policy.

The use of UDENZ tools on third-party sites will be tracked. No personal data is collected by the tools. Information gathered by UDENZ includes the user’s IP address, the web page a tool is accessed from, and how many times it is accessed. In some cases, tracking is used to show user journeys through a tool. This information is the sole property of UDENZ and will not be shared with third parties. All UDENZ tools store the number of times a user has visited the tool. Some tools also store ‘state’ information so that when a user returns to a tool it is in the ‘state’ they left it in.

Information submitted as a part of UDENZ content held on Twitter and Facebook will be subject to their privacy policies. For more information, see the Twitter privacy policy and the Facebook privacy policy.

UDENZ uses Google Maps APIs to provide some location-based information. You should read the Google privacy policy to understand how this affects you.

How long do we hold this information?

We will hold the information for as long as we are providing you with services. If you do not access the services provided by UDENZ, for instance, opening or clicking through one of the emails for more than a year, we will send you an email asking you to confirm that you wish to continue receiving UDENZ emails. If you do not respond to this email within one month we will unsubscribe you.

We will remove all personal information we hold relating to you, which you registered with us, within six months of you unsubscribing from UDENZ. We hold this information for a further six months following the un-subscription, as we may need to use it for statistical analysis or if you choose to re-subscribe. Be assured that if you unsubscribe you will not receive further information from us.

Will we disclose your information to, or share it with, other organizations?

We do not share data with other organizations unless the law permits us to do so. We do not sell individuals’ information. We will share it only with our authorized Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.

We may give you access to your information:

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate.

You can do this by contacting the Information Governance Compliance Team,
UDENZ Information Centre,
UDENZ (Inc.)
Dubai Silicon Oasis,
D-Tech Building
Dubai,
United Arab Emirates
igct.udenz@udenz.ae

Your data is kept under secure conditions

We take appropriate steps to maintain the security of your data on our service. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.