This Patient Privacy Policy (“Policy”) explains how Udenz (“we,” “us,” or “our”) collects, uses, and safeguards the personal information of patients who utilize our services (“Services”). By using our services, you consent to the practices described in this Policy.

Information Collection:

1. We collect personal information, including your name, contact details, medical history, and appointment preferences when you register as a patient on our platform or provide it during the booking process.

2. We may also collect information about your interactions with dentists, appointment details, and treatment plans through our Services.

Use of Information:

1. We use the collected information to facilitate appointment bookings, connect you with dentists, and improve the quality of our Services.

2. Your contact information may be used to send appointment reminders, notifications, and relevant updates about your dental care.

Information Sharing:

1. We may share your personal information with dentists you select for appointment bookings, including your name, contact details, medical history, and appointment preferences.

2. We may disclose your information to third-party service providers who assist us in delivering the Services, subject to confidentiality obligations.

Data Security:

1. We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

2. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Data Retention:

We retain your personal information for as long as necessary to provide the Services and comply with legal obligations unless a longer retention period is required or permitted by law.

Third-Party Links:

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Compliance with Laws:

We may disclose your personal information if required by law or in response to valid legal requests.

Changes to this Policy:

We reserve the right to modify or update this Policy at any time. We will notify you of any significant changes by posting the updated Policy on our website or through other communication channels.

Contact Us:

If you have any questions or concerns regarding this Patient Privacy Policy, please contact us at support@udenz.ae.

By using our Services as a patient, you acknowledge that you have read, understood, and agreed to the terms of this Policy.